Returns and Exchanges
Returns, Exchanges, & Warranty FAQ
Free U.S. returns & exchanges — always.(Shipping fees are not refunded). Within 45 days of delivery: refund to original payment or store credit. After 45 days: 'SHOP NOW' exchange or store credit only. Lifetime warranty for manufacturing defects (one
BOGO Promotions
Buy 1, Get 1 Free (BOGO). Buy 2, Get 1 Free (B2G1). The lowest-priced pair is always the free one. 👉 Just add eligible sunglasses to your cart. Add 2 pairs → pay for 1. Add 3 pairs → pay for 2. The free pair will show as $0.00 at checkout. BOGO Exch
Order arrived damaged | Received the wrong Item?
No worries! Please head to our Contact Form and we’ll make it right. (No need to go to the return/exchange portal.). And don’t sweat it! This kind of mix-up doesn’t count toward your Lifetime Warranty replacement.
Can I include multiple returns in the same package?
We kindly ask that you keep returns from different orders in their own boxes, each with its own return label. This helps our warehouse process your return quickly and accurately. If you're returning multiple items from the same order, feel free to se
Can I Return a Gift?
Received a Knockaround pair as a gift? We’re happy to help with a return or exchange!. To begin your gift return or exchange, please visit our Gift Return Portal here:https://returns.knockaround.com/#/gift. Gift orders follow our standard return poli