Returns & Exchanges

 Start here: Returns & Exchanges Portal

At a Glance

• Returns are accepted within 45 days of the original purchase date.
• Within 45 days, eligible orders may qualify for a Refund, Store Credit, or Shop Now (Exchange).
• After 45 days, the Refund option is no longer available. Eligible orders may still qualify for Store Credit or Shop Now (Exchange).
• Your selected return option begins processing once your return package has been scanned by the carrier and is In Transit.

Return Eligibility

We accept returns within 45 days of your original purchase date.

If your order is within 45 days, you may see the following return options in our Returns Portal (when eligible):

• Refund to your original payment method
• Store Credit
• Shop Now (Exchange)

If your order is more than 45 days from the original purchase date, the Refund option will no longer be available. Eligible orders may still qualify for:

• Store Credit
• Shop Now (Exchange)

Please note that the return options available to you are based on your order's eligibility. If you don't see the Refund option after 45 days, this is expected.

How Does the Return Process Work?

1. Start your return through our Returns Portal.
2. Select the item(s) you'd like to return.
3. Choose your preferred return option (Refund, Store Credit, or Shop Now, if eligible).
4. Ship your return using the provided return label.
5. Once your return package has been scanned by the carrier and is In Transit, your selected return option will begin processing automatically.

You don't have to wait for your return to be delivered back to our warehouse before your return begins processing.

When Will My Refund, Store Credit, or Exchange Be Processed?

Your selected return option begins processing once your return package has been scanned by the carrier and is In Transit.

This means:

• Refunds are automatically initiated once your return package is in transit.
• Store Credit is automatically issued once your return package is in transit.
• Shop Now (Exchange) becomes available once your return package is in transit, allowing you to complete your exchange.

How Does Shop Now Work?

If you choose Shop Now, you'll be able to select a replacement item from our available catalog.

• If your new item costs more than your original item, you'll simply pay the difference during checkout.
• If your new item costs less than your original item, you'll automatically receive a refund for the difference to your original payment method.

Your replacement order will be created automatically once your return package is in transit.

How Are Discounts Handled During an Exchange?

If you used a promotional code or discount on your original order, an equivalent discount will automatically be applied to your replacement order.

Instead of issuing exchange credit, your original savings are applied directly to your replacement order.

Example:

• Original item price: $35.00
• Original discount: 20% off
• Amount paid: $28.00

If you exchange for another $35.00 item, a $7.00 discount will automatically be applied to your replacement order, so you won't pay anything additional.

If your replacement item costs more than your original item, you'll only pay the remaining balance after the discount is applied.

Frequently Asked Questions

Why don't I see the Refund option?

Refunds are only available within 45 days of your original purchase date. If your order is more than 45 days old, you'll still be able to choose Store Credit or Shop Now (Exchange), if eligible.

Why hasn't my refund started yet?

Refunds begin processing once your return package has been scanned by the carrier and is In Transit.

If you've recently dropped off your return, it may take a little time for the carrier to perform the first scan.

Why did I have to pay during my exchange?

If the replacement item you selected costs more than your original item, you'll only pay the difference during checkout.

If you used a discount code on your original order, an equivalent discount will automatically be applied to your replacement order.

Why don't I see exchange credit?

This is expected.

Instead of displaying exchange credit, the value of your original purchase is automatically applied as a discount to your replacement order, when applicable.

Can I exchange for a different style or color?

Yes. During the Shop Now process, you can choose from the available products in our catalog. If your selected item costs more than your original item, you'll pay the difference during checkout. If it costs less, you'll automatically receive a refund for the difference.

Canada orders

If your order was placed on knockaround.ca, contact our Canada support team here:
https://www.knockaround.ca/contact

Retailer purchases

Purchased from an approved retailer? Contact us with your receipt, order details, and a photo of the sunglasses.

Keep-item resolutions

Certain return options may be offered at our discretion and can be limited based on account history or return frequency.

Why doesn't my exchange/store credit match what I paid?

Exchange and store credit values are calculated from the original purchase value of the returned item(s) and do not include original shipping charges, taxes collected on shipping charges, or discounts/promotional codes used on the original order.

What if I need additional help?

If you have any questions about your return or exchange, our Customer Experience team is happy to help. Please head to our Contact Form.