Processing / Shipping Times & InformationUpdated a month ago
Rx: Processing, Shipping & Order Status
Are prescription (Rx) orders returnable?
Prescription orders are final sale. If your glasses arrived damaged or the lenses don't match your prescription, contact us within 30 days of delivery and we'll make it right. See our Prescription Warranty & Return Policy for full details.
How long does it take to get my prescription glasses?
Please allow 3–4 business days for processing and 3–5 business days for shipping. Timing can vary with your prescription. If you have questions about your timeline, let us know.
Do you offer expedited shipping?
Expedited shipping and rush processing aren't available for prescription orders. We'll get your glasses to you as quickly as we can, and you'll receive an email with tracking once they leave our lab.
What carrier do you use?
All prescription orders ship via standard USPS.
Why does my order have two tracking numbers?
If you ordered prescription glasses and regular sunglasses together, they ship separately so your sunglasses aren't held up while your Rx pair is made in our lab. Your prescription glasses will usually arrive a few days later.
How can I track my order or get a status update?
Once your order ships, you'll receive an email with tracking information.
If it's been more than 5 business days since you ordered and you haven't received a shipping email, or tracking hasn't updated in 3 business days, contact us with your order number and we'll look into it.
Can I make a change to my order?
Contact us as soon as possible. Once your order starts processing in our lab, we can't make changes, so please double-check your prescription and PD before placing your order.
My order never arrived or seems lost. What can I do?
We're sorry! If tracking shows delivered but you don't have your package, check your mailbox, around your home, and with neighbors, and give it 48 hours, since USPS sometimes marks packages delivered early. If it still hasn't turned up, or tracking hasn't moved, contact us with your order number and we'll work on a solution.
Do you ship prescription glasses internationally?
Not at this time. All prescription orders must use a U.S. prescription and ship to a U.S. address.