Can I Cancel/Modify My Order or Change My Address?Updated 10 days ago
How To Cancel an Order
To cancel your order, it is important to act quickly. As soon as you realize that you need to cancel your order, please contact our Customer Support Team by heading to our Contact Form. When contacting our Customer Support Team, make sure to select Cancellation as your topic. This will help us prioritize your request and ensure a swift resolution
**Please note that our warehouse begins processing orders very quickly. Because of this, we’re unable to cancel or make changes to an order if we are not contacted within 1 hour of the order being placed.**
Also note that if your order has already been processed or shipped, we will be unable to cancel it but you can initiate a free return at www.returns.knockaround.com.
Please be aware that once a shipment leaves our warehouse, it cannot be canceled. Therefore, it is essential to contact our team as soon as possible if you need to make any changes.
How to Request Address Change
If you need to make changes to your order or update the shipping address, please follow these steps:
- Contact our Customer Support Team through our Contact Form.
- Select the Address Change topic to indicate your specific request.
- Confirm the updated shipping address